Refund policy

Refund & Return Policy

At TREGOLY we want you to feel confident when shopping with us. Please read this policy carefully before placing an order.

Return Window

You have 14 days from the date of delivery to request a return or exchange.

Condition of Returned Items

To be eligible for a return or exchange, the item must be:

•  Completely unworn and unused

•  Unwashed

•  With all original tags still attached

•  In the original packaging

•  Free of any signs of wear, makeup, perfume, deodorant, hair products, or odours

Items that show any signs of having been worn or tried on beyond a brief fitting will be refused and returned to the customer at their expense.

Custom / Made-to-Measure Items

Items that were selected, adjusted, or prepared according to your individual measurements are final sale and cannot be returned or exchanged, except in cases of manufacturing defect or our error.

Change of Mind

If you simply change your mind or the item does not fit as expected (and it is not a custom item), you may still return it within 14 days, provided it meets the condition requirements above.

In this case:

•  Original shipping cost is non-refundable

•  Return shipping cost is the responsibility of the customer

How to Start a Return

1.  Email us at tregolymia@gmail.com or message us on Instagram @tregoly with your order number and the reason for the return.

2.  We will reply within 1–2 business days with return instructions and the return address.

3.  Please do not send the item back until you receive our confirmation.

Refunds

Once we receive and inspect the returned item:

•  If approved, a refund will be issued to the original payment method within 5–10 business days.

•  Original shipping charges are non-refundable (except when the return is due to our error).

•  Return shipping is paid by the customer, except in cases of our error.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery and include clear photos.

In these cases we will cover:

•  Full refund or replacement

•  Return shipping cost

Exchanges

We are happy to offer an exchange for a different size or style (subject to availability), provided the original item meets the return conditions. Please mention that you prefer an exchange when you contact us.

Questions?

We’re based in Miami and reply quickly. Write to us anytime at tregolymia@gmail.com or on Instagram @tregoly.